Privacy Policy

Our Commitment to Your Privacy

cku9 is Bangladesh's trusted online gaming destination, and protecting the personal information of our players is a responsibility we take seriously. This Privacy Policy explains in plain language what information we collect when you use the cku9 platform, why we collect it, how we use and store it, and what rights you have over your own data.

By accessing or using the cku9 website, mobile platform, or any of our services, you agree to the data practices described in this policy. If you have any concerns about how your information is handled, please contact our support team before continuing to use the platform.

Information We Collect

cku9 collects two broad categories of information: information you provide to us directly, and information gathered automatically when you use our platform. Both types are described in detail below.

Information You Provide Directly

When you register an account, make deposits or withdrawals, or contact our support team, you may provide us with the following:

• Full name, date of birth, and contact details (email address, phone number)
• Account credentials (username and password — passwords are stored encrypted)
• Payment information such as your bKash, Nagad, or Rocket mobile banking number used for deposits and withdrawals
• Identity verification documents (national ID, passport, or other government-issued ID) when required for account verification
• Communications you send us, including support requests, complaints, and feedback

Information Collected Automatically

When you browse or use the cku9 platform, certain technical data is collected automatically by our systems, including:

• IP address, browser type, operating system, and device identifiers
• Pages visited on the cku9 site, time spent on pages, and navigation path through the platform
• Game activity logs including bets placed, results, and gaming session timestamps
• Cookies and similar tracking technologies (see the Cookies section below)

How We Use Your Information

cku9 uses the personal data we collect for specific, legitimate purposes related to operating our platform and serving you as a player. Specifically, your information is used to:

• Create and manage your cku9 player account, including identity verification and age confirmation (21+ only)
• Process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods
• Deliver the cricket betting, live casino, slots, and crash game services you have requested
• Respond to your customer support queries and resolve account issues in a timely manner
• Send important service notifications such as transaction confirmations, bonus alerts, and policy updates
• Monitor for fraudulent activity, ensure fair play, and maintain the security of the cku9 platform

Sharing Your Information

cku9 does not sell, rent, or trade your personal data to third parties for marketing purposes. However, to provide our services effectively, we may share certain information with the following categories of recipients under strict confidentiality agreements:

Payment Service Providers

To process your deposits and withdrawals, we share necessary transaction details with payment partners including bKash, Nagad, and Rocket. These providers have their own privacy policies and are independently responsible for the data they process.

Technology and Game Providers

Game providers such as Pragmatic Play, Evolution Gaming, Spribe, and others may receive anonymised session data needed to operate and audit their games within the cku9 platform. Full personally identifiable information is not passed to game providers.

Legal and Regulatory Obligations

In certain circumstances, cku9 may be required to disclose personal data in response to lawful requests from competent authorities, court orders, or to prevent fraud and protect the safety of our users and platform. We will notify affected users where legally permissible.

Cookies and Tracking Technologies

cku9 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our site. We use three main types of cookies:

• Essential cookies — required for core site functionality such as maintaining your login session and processing transactions securely
• Performance cookies — anonymised data about how users navigate cku9, used to identify issues and improve the platform experience
• Functionality cookies — remember your preferences such as language selection and display settings for a smoother visit

You may disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the cku9 platform, particularly features related to your account session and payment processing.

Data Retention

cku9 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements. In general, active account data is retained for the lifetime of your account. After account closure, we may retain certain transaction and identity records for a period of up to seven years to comply with financial record-keeping obligations.

Data that is no longer required for any legitimate purpose will be securely deleted or anonymised in accordance with our internal data management procedures.

Your Rights Over Your Data

cku9 respects your right to control your own personal information. As a registered player, you have the following rights with respect to the data we hold about you:

• Right of access — you may request a copy of the personal data cku9 holds about you at any time
• Right of rectification — if you believe any data we hold is inaccurate or incomplete, you may request a correction
• Right to erasure — in certain circumstances you may request that we delete the personal data we hold about you, subject to legal retention obligations
• Right to restriction — you may ask us to restrict the processing of your data while a query or objection is being investigated
• Right to object — you may object to the processing of your personal data in specific situations, including direct marketing

To exercise any of these rights, please contact our data support team by email at [email protected]. We will respond to all valid requests within a reasonable timeframe. In some cases, we may need to verify your identity before processing your request.

Security of Your Information

cku9 employs robust technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL encryption for all data in transit, secure server infrastructure, role-based access controls that restrict employee access to personal data on a strict need-to-know basis, and regular security reviews of our systems.

Whilst we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, cku9 will notify affected users and take immediate remedial action in accordance with our incident response procedures.

Protection of Minors

cku9 services are strictly intended for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and believe that a minor has provided us with personal information, please contact us immediately at [email protected] so that we can take appropriate action, including deletion of the relevant data. Age verification checks are a routine part of our account registration process to ensure compliance with this restriction.

Changes to This Privacy Policy

cku9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, applicable law, or business operations. When we make material changes to this policy, we will update the 'Last updated' date at the top of this page and, where appropriate, notify registered players via email.

Your continued use of the cku9 platform after any changes to this policy become effective will constitute your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way cku9 handles your personal data, our support team is available to assist you. We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them within a reasonable period.

Email: [email protected]

Our support team handles email enquiries only. Please do not attempt to contact us by telephone — email is the fastest and most reliable way to reach us.